Refund Policy

Every feature is available for 7 days at no cost. No payment method is required to start the trial, and nothing is charged when it ends — you subscribe deliberately or not at all.

The trial exists so a refund is rarely necessary. Load a month of real income and expenses, run the tax comparison, and decide with actual numbers in front of you.

If you are charged and change your mind, email us within 14 days of the charge and we will refund it in full. No conditions attached to how much you used it.

• Refunds are issued to the original payment method, in Philippine pesos, for the ₱249 charged.
• Processing takes up to ten business days once approved, depending on your bank or wallet provider.
• After 14 days a charge is not refundable. Nothing repeats on its own, so there is no further charge to stop.
• A duplicate or clearly erroneous charge is refunded whenever it is reported, not just inside the window.

There is nothing to cancel. A payment buys a fixed period of 30 days and does not repeat: we do not keep your card or wallet details on file and cannot charge you again without you starting a new payment yourself.

To stop, simply do not pay for another period. Access runs to the end of the one you bought, and when it ends, creating and editing entries pauses while everything already recorded stays readable, printable and exportable.

We do not pro-rate partial periods. Paying again before the current one ends adds to it rather than replacing it, so nothing is lost by renewing early.

Nothing. Your ledger is a file on your own machine — a lapsed period does not touch it, and we could not delete it if we wanted to. You keep the ability to read and export everything you have already recorded.

Deleting your data is a separate, deliberate action described in Your Data.

Email support@genetrify.com from the address you subscribed with, and say that you want a refund. You do not need to give a reason, though we always appreciate one.

We reply within two business days. If the answer is no — which essentially only happens outside the 14-day window — we will say so plainly and tell you why.

This policy sits on top of the rights you already have under the Consumer Act of the Philippines (RA 7394) and related law. Nothing here reduces them. Where a statutory right is more generous than this policy, the statutory right applies.

TAXKAYA's general terms are in the Terms of Service.